If you encounter problems with our iOS or Android app, there are a few steps you followbefore contacting us to report an issue.
If your FlashMop information isn’t updating or a feature is not functioning properly, you can log out and log back in to the app to reset the data. The LOGOUT feature is listed on the PROFILE tabfrom within the app.
To make sure you have the most recent FlashMop features and performance improvements, double check that you have downloaded the latest version of our app. The latest and greatest versions can be found on the iTunes App Store and Google Play Store.
With all the apps and iOS updates we install on our devices, there can be rare interactions that cause frustrating conflicts. By uninstalling and reinstalling our app, you can make sure that updates to your device and other apps are not affecting it.
If all steps above fail to resolve the problem, try restarting your device before contacting us to report it. Refer to the appropriate manufacturer instructions to find out how to restart your Android or iOS device.