GENERAL

 

If you encounter problems with our iOS or Android app, there are a few steps you followbefore contacting us to report an issue.

 

1. Log out and log in

 

If your FlashMop information isn’t updating or a feature is not functioning properly, you can log out and log back in to the app to reset the data. The LOGOUT feature is listed on the PROFILE tabfrom within the app.

 

Tap the PROFILE tab.
Tap LOGOUT.
Select option YES when prompted.
Log back in again and check if the issue has been rectified.

 

2. Get the latest version

 

To make sure you have the most recent FlashMop features and performance improvements, double check that you have downloaded the latest version of our app. The latest and greatest versions can be found on the iTunes App Store and Google Play Store.

 

3. Uninstall and reinstall the app

 

With all the apps and iOS updates we install on our devices, there can be rare interactions that cause frustrating conflicts. By uninstalling and reinstalling our app, you can make sure that updates to your device and other apps are not affecting it.

 

For Androids Users: Go to Settings > Apps/Application Manager > Choose the FlashMop app > touch Uninstall.
For iOS/iPhone Users: Go to your Home Screen > Hold your finger on the FlashMop app icon until it starts to wiggle > Tap the X that appears in the corner > Tap Delete.

 

4. Turn your device off and back on

 

If all steps above fail to resolve the problem, try restarting your device before contacting us to report it. Refer to the appropriate manufacturer instructions to find out how to restart your Android or iOS device.

HOUSEHOLDS

 

1. I’m having trouble making a booking

 

Our ‘FlashMop for Households’ app is very simple and convenient to use. Once you have downloaded our app, follow these steps to make a booking:

 

Register your home details.
Once logged in, tap BOOK.
Select your cleaning type from the dropdown menu.
Select your home type from the dropdown menu.
Select your home size from the dropdown menu.
Select the postcode you live in.
Select your preferred booking day or range of available days (if you are flexible).
Tap NEXT.
Select your preferred FlashMop Cleaning Partner.
Select a confirmed booking date and time slot.
Tap DONE.
Review your booking summary, enter a coupon code (if applicable), and select how the cleaner will access your home.
Tap AUTHORISE PAYMENT.
Enter your valid payment details, review and tap SUBMIT.

 

2. I can’t seem to find a booking confirmation

 

We will send you a confirmation notification with your booking details, plus an email with a receipt of your booking deposit (AUD$0.50). Our app will also allow you to have private discussions with your cleaner and will show your upcoming and past bookings from within the MY BOOKING tab.  

 

3. No cleaners seem to be available

 

All FlashMop Cleaning Partners currently service Perth Metro and Sydney Metro only. If a pop-up message appears during the booking process with “no cleaners available, this may be due to a number of reasons:

 

You are trying to book on a busy day! Our Cleaning Partners are in high demand and they may be fully booked for your chosen date(s);
Your household is located in a postcode outside our Cleaning Partners service area; or
You are trying to make a booking too far in advance. Our Cleaning Partners update their availability up to one (1) month ahead of time.

 

4. I forgot my password

 

Just click the FORGOT PASSWORD link on the login screen and then enter your registered email address. We will email you a password reset link where you will be able to create a new password.

 

5. I want to change my review

 

After your clean is complete, we will send you anotification via our app to review your cleaner and give them a star rating out of 5 (1 = a very poor clean, 5 = a great clean). If you wish to alter your review after some further thought, please get in touch with us via email with your revised review & comments. We can then update it on your behalf. If there is a problem or issue you need to report, please get in touch with our support team at support@flashmop.com.au or use the contact form on our support page via the website or within the App itself.  

 

6. I believe I was charged incorrectly

 

Oh no! You can double-check your upcoming and past bookings from the MY BOOKING tab within the app. If you truly believe there has been a mistake, please email us at support@flashmop.com.au or use the contact form on our support page. Our pricing structure can be found in your HOUSEHOLD WELCOME EMAIL or here.


CLEANER

 

1. I want to become a FlashMop Cleaning Partner

 

We would love you to join the FlashMop team. If you are looking for plenty of work, are passionate about helping people keep their homes clean and tidy. If you have experience with cleaning and are highly competent in your finishing touches, then we want you! You will need to have the following to register as a FlashMop Cleaning Partner:

Your own current Australian Business Number (ABN);
Current and clean police check/clearance(obtained in the last 6 months);
Valid driver’s licence (or equivalent with photo ID);
Smartphone with existing data;
Your own cleaning equipment;
Your own reliable vehicle; and
A positive and enthusiastic attitude!

 

To register your interest as a FlashMop Cleaning Partnerclick here and enter your email address. An email will be sent to you with all the details you need to know prior to registering.

 

2. I’m having trouble registering

 

Our ‘FlashMop Cleaner’ app is very simple and convenient to use. Once you have downloaded our app, follow these steps to register as a Cleaning Partner. Please be aware of the required documentation before signing up.  

 

Tap DON’T HAVE AN ACCOUNT? SIGNUP HERE.
Read the requirements, and if happy to proceed, tap CONTINUE TO SIGN UP.
Enter your true and correct details as prompted.
Read and understand the TERMS AND CONDITIONS of using our app.
If happy to proceed, tap SIGNUP.
Confirm your phone number is correct.
Enter the 4-digit confirmation code sent to your phone number and tap SUBMIT.
Upload and enter details of your valid driver’s licence (or equivalent with photo ID) and tap UPLOAD once done.
Upload and enter details of your current and clean police check/clearance (obtained in the last 6 months) and tap UPLOAD once done.
A pop-up verification message will appear. You will be notified when your details have been verified and when access to our app will be granted. Tap OK.

 

3. I’m having trouble logging in

 

Once you have registered as a FlashMop Cleaning Partner, a pop-up verification message will appear. You will be notified when your details have been verified and when access to our app will be granted. You will not be able to log in until this happens. If you uploaded false or incorrect information that needs to be amended, please get in touch with our support team at support@flashmop.com.au or use the contact form on our support page.  

 

4. I forgot my password

 

Just click the FORGOT PASSWORD link on the login screen and then enter your registered email address. We will email you a password reset link where you will be able to create a new password.

 

5. I can’t seem to find the details of my upcoming bookings

All upcoming bookings can be found on the HOME tab within our app. You will be able to see a snapshot of each booking from this screen, and also be able to tap into each booking to view additional details such as the household name, address, cleaning type, size of the clean, date and time of the booking, and whether or not they will be home or leave the key out for you. This screen is important and is where you want to go to activate the payment process for each booking. Please make sure you tap START when you arrive at each clean and tap STOP when you finish.

 

 

6. I haven’t received any upcoming bookings

 

If you’re a registered Cleaning Partner and have been verified by our support team, you will still need to get working on your profile! You won’t be made visible to FlashMop households for bookings until the following information has been entered or updated in your profile:

 

Your availability for bookings (specific dates, start times, and end times);
Postcodes you’re willing to travel to for bookings (select as many as you like);
Your bank account details for payments from completed bookings; and
A profile image of your smiling face!
7. I can’t find any information about pay rates, cleaning checklists or how the app works

 

This information can be found within the original emails sent to your email address when you showed an expression of interest in becoming a Cleaning Partner and also when you registered. Search your inbox or junk folder for subject lines: ‘Welcome to FlashMop!’ or ‘Thanks for registering your interest in FlashMop!’. Don’t forget to watch our induction video too! If you still are having trouble finding this information, please get in touch with our support team at support@flashmop.com.au or use the contact form on our support page.  

 

8. I haven’t got paid for the booking I completed

 

You may have forgotten to activate the payment process. Please make sure you tap START when you arrive at each clean and tap STOP when you finish. All payments will be processed and sent to you seven (7) days after the booking has been completed by you. If you have queries regarding your payment details, please get in touch with our support team at support@flashmop.com.au or use the contact form on our support page.  

 

9. I believe I was paid incorrectly

 

Oh no! You can double-check your past bookings from the MY PAYMENTS tab within the app. If you truly believe there has been a mistake, please email us at support@flashmop.com.au or use the contact form on our support page.

FlashMop Support

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