What kind of Information we collect.
FlashMop uses information that we collect from our Users and Cleaners to personalise and improve your experience at the Site. We gather the following types of information:
Information You Give to Us:We Collect Personal Information that is provided by Site users. “Personal Information” includes your name, address, telephone number, credit or debit card information, e-mail address, &IP address. Personal Information is collected when you establish an account with us, place an order on the Site, or when you communicate with any of our departments such as customer service, sales or technical services through the Site, telephone, mail or fax. For cleaners we will will collect certain additional information such as ABN, Police Clearance, driver’s license and other applicable required information.
Transactions:If you made a booking via the booking platform, you will be required to provide contact, billing, and payment information.
Using your Personal Information.
We use the personal information for the completion and support of the activity for which the information was provided, such as allowing access to our services, processing or fulfilling a booking, or responding to your requests or inquiries; this also includes website and system administration, such as for the technical support of the Site and its computer system, including processing computer account information, information used in the course of securing and maintaining the site and verification of the users.
We may also use your personal information for the following purposes:
verifying your identity
providing you with our products or services;
providing you with information in relation to the use of our products or services;
administering and managing those products or services, including charging, billing and collecting debts;
conducting appropriate checks for credit-worthiness;
promoting and marketing our products or services to you;
internal management purposes, complaint handling, planning, quality assurance and audit purposes;
to provide products and services to you, to provide you with information about those products and services, to assist you with enquiries or purchases, to enhance your experience on our network, or to provide you with better service; and
You agree that FlashMop will disclose your Personal Information, including your name and address to the Cleaner in order for the Cleaner to carry out the Cleaning Services.
Protecting and Maintaining Personal Information
Your account is protected by a password for your privacy and security. We will take all reasonable steps to protect the information We hold about you from unauthorized access, use and disclosure, however We cannot guarantee the absolute security of that information, or that our systems will be completely free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software). In light of this, We cannot and do not ensure or warrant the security or privacy of your personal information, including payment and account details. You transmit your personal information to us at your own risk.
You are entirely responsible for maintaining the security of your passwords and/or account information.
Disclosure of Personal Information.
We will not otherwise disclose any personal information without your consent except under the following circumstances:
in response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims.
if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law; and
if FlashMop, or a related asset or line of business is acquired by, transferred to or merged with another company.
How do we protect your Personal Information.
We endeavor to keep your personal information confidential and protected against unauthorised access, loss, misuse or alteration through the use of appropriate administrative, physical and technical safeguards via the website and app. The personal and demographic information about each user is stored on systems that are subject to appropriate physical and electronic security measures, and we limit employee access to and use of such information.
FlashMop does not control, and does not accept any respoThird-party vendors, including Google, may show FlashMop ads on sites across the Internet.
When you register on the Site you are automatically ‘opting in’ to receive updates on our latest services, news and special offers, and those of our valued affiliate service providers (“Marketing Material”), via your FlashMop account, personal e-mail address, post or telephone.
You may, at any time, opt-out of receiving Marketing Material. To opt-out please email email@example.com.
FlashMop uses Remarketing with Google Analytics to advertise online. Using the Ads Settings in a personal Google account, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Marketing FlashMop and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone’s past visits to the FlashMop website.
Using the Ads Settings in a personal Google account, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
How to Contact us.
You may contact our administration staff at www.flashmop.com.au/contact. Our staff would be glad to attend any of your privacy concerns.